Sun Wing Loong Rice Trading Co.

FAQ:

Can I trust your company?
Why should I order from Sun Wing Loong Rice Trading Co.?
What are the differences between your 5 unique brands?
How to store rice properly to preserve freshness?
How to Purchase?
Delivery areas include?
Date and Time of Delivery??
How to pay?
Why joining the SWL Club?
How to be a member?
How to purchase and use cash gift certificate(s)?
Where to lodge a complaint?
How to contact us?
---------------------------------------------------------------------------------


Can I trust your company?
Sun Wing Loong Rice Trading Company (SWL) has a long history and good reputation in the past 46 years. We are highly welcomed and appreciated by our customers in terms of product quality, customer service and delivery. Wide variety customers groups give us excellent comments on our stable premium rice and services. SWL is your best trustable choice.


Why should I order from Sun Wing Loong Rice Trading Co.?
We select the best premium rice with the best taste and nutrition to supply to our customers. We can also tailor-make and make adjustments by our experts for providing tasty and constant softness rice according to different clients' needs. Clients can order via the phone, fax, email or online 24 hours a day. Clients can also preset their regular purchasing products, constant quantity, and delivery frequency for saving their valuable time. In addition, we have our own hardworking and polite delivery team to deliver to everywhere in Hong Kong on time every day, including public holidays.


What are the differences between your 5 unique brands?
Golden Bird, Golden Deer, Golden Flower and Double Star are our 4 registered Thai fragrant rice grown in different fertile fields. Double Star has better quality than the rice you can commonly found in grocery stores. Golden Flower and Golden Deer have even better quality to satisfy customers with higher requirements. Golden Bird is our best quality brand. Golden Sheep Pearl Rice is another registered brand. It is grown with the best quality Japanese seeds in the Hei Lung Kiang Province in Northeast China, and processed in sophisticated Japanese style. It is suitable for steamed or fried rice, congee or sushi. It is hygienic and unnecessary to wash before cooking. For further details, please visit our Brand Products.


How to store rice properly to preserve freshness?
We store the rice under 21 degrees Celsius to preserve the freshness and the hygiene with our independent air-conditioned warehouse. The premium quality can be maintained for years.


How to Purchase?
There are 5 ways to place an order:
  1. Order through our 24 hours telephone hotline - (852) 25590606
  2. Order through our 24 hours fax hotline - (852) 25590119
  3. Order through our 24 hours email - [email protected]
  4. Order online
  5. 5) Come to our headquarter to purchase in person during office hours (7:45am to 6:45pm). Our address is G/F, 62-63 CONNAUGHT ROAD WEST, WESTERN, H.K.



Delivery areas include?
We have well logistic arrangement to deliver to all kinds of restaurants, hotels, canteens, fast food stores, marine food service, charity organizations and residential, anywhere in Hong Kong, Kowloon and New Territories, including the islands without delay. Our deliverymen have good attitude as well.


Date and Time of Delivery??
We have delivery service from Mondays to Saturday s, 8am to 6pm.


How to pay?
For residential, we accept cash on delivery only.
For commercial new customers, we accept cash on delivery too. Any requests for other payment terms and methods, please contact our sales team.íC


Why joining the SWL Club?
Becoming a member of our SWL club, you will receive a unique set of gifts, and are able to enjoy the discount of 30% off the 2kg red rice and 2kg brown rice (Original price @ $50 each) on your first purchase over $150. (For new residential and new commercial customers only). Our members will get privilege promotional offers and benefits in the future. For new commercial customers, after becoming our SWL Club member and placing your first order, you can input less fields for your further purchase by selecting "Existing Commercial Customer" in Order Now.


How to be a member?
It is very easy. You can just simply follow this link, answer all the questions, and click the "Submit" button to apply for a membership.


How to purchase and use cash gift certificate(s)?
You can purchase cash gift certificate(s) online, or call our customer service for other options. We can mail the gift certificates to any Hong Kong residential or commercial address you like. Postage is free of charge, except for registered mail.
A specific code will be printed on each cash gift certificate. The deliverymen will collect it when the gift certificate holder place an order and pay cash on delivery.


Where to lodge a complaint?
You can either call our hotline (852) 25590606 or submit your complaint through our comment box. We are opened to comments and will follow up any reasonable complaints and make improvements as soon as possible, in order to satisfy our customers' needs and provide confidence guarantee.


How to contact us?
You can contact us via our 24 hours hotline (852-25590606), fax line (852-25590119), email ([email protected]), or visit our website (www.ricehk.com).





Home    |    Career    |    Sitemap    |    Privacy    |    Security    |    Disclaimer    |    Copyright

Last Updated at Jan 1,2007 10:01am HK Time.
Copyright @ 2007 Sun Wing Loong Rice Trading Co. All rights reserved